How to Contact Us?

How to Place an Order?

Do I get a Confirmation about my order?

Payment Methods

Do I have to pay Taxes?

Shipping Information/Charges

How do I track my Order?

I didn't receive the item I have ordered

Returns & Exchanges

Stringing / I am not sure what tension I should select?

Price Matching Policy (Racquets Only)

Warranty Information

If you have questions that are not answered on this page, please give us a call at (949) 559-0300, and we will be happy to assist you.

Contact Us
Irvine Tennis
5394 Walnut
Irvine, CA 92604

support@irvinetennis.com

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You can order by:
1) Shopping Cart (24/7)
2) Order by the Telephone 9-6 pm. PST
3) Order by Fax 24 hours

We recommend that you place your order using the shopping cart system; You can order 24 hours around the clock, more convenient, and more importantly it reduces errors. Your Shopping Cart order is automatically download directly into our computer system. Of course, if you have any questions about which racquet would suit you best, or you do not feel comfortable ordering over the Internet, please feel free to call our store location.

Telephone Order
Call us to place an order (949) 559-0300

Fax Order: (949) 559-6972
If you feel uncomfortable ordering on-line, then you can fax your order. Click-on the form below. To Print the order form, click-on the printer icon. Complete the form and fax it.

For Fax Order Form Click Here

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Payment Method
Credit Card: Visa, Master Card or Discover Card
U.S. Money Order
Personal U.S. Check

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Taxes
U.S. Shipments: State Sales Tax only applies if your package is being shipped to an address in California, in which case a tax of 7.75% will be added to your order.

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Order Confirmation
All Shopping Carts orders are confirmed by E-mail.
All in stock merchandise is shipped within 24 hours.
You will be notified if an item is out of stock.
Your Credit Card is not processed until order is ready to be shipped.

Order confirmations are intended to notify the customer the order has been received. We stock all the items offered on our site. We do not backorder out of stock items. Customers are responsible for shipping costs.

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What happens if the Irvine Tennis ships an item incorrectly?
If we shipped the wrong item we will ship your correct order right away at our expense. The incorrect item needs to be returned via US Postal Priority Mail. Upon arrive we will credit the return shipping cost. Do not use Express service to return items.

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Shipping Information

Domestic Rates
Customers are responsible for all shipping costs including returns or exchanges.

Free Shipping
For orders of $500 or more we offer FREE SHIPPING. No need to factor in shipping charges for Ground Service at the end of your order. (Please note: Two-Day and Next-Day Air service are not included in the free shipping offer for orders of $500 or more.)

UPS Ground Service
Standard orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday though Friday, except holidays. Customers can expect delivery 3-5 business days after the order is processed.

UPS 2nd Day Air
2nd-Day Air orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday though Friday, not including holidays. Customers can expect delivery 2-3 business days after the order is processed.

UPS Next Day Air
We can begin delivery on overnight orders quicker and later than most online services. Just call before 8 p.m. EST, and in most cases, we'll ship your order that same day (pending credit card approval) for delivery the following business day. A business day is Monday though Friday, not including holidays.

For International orders please call us.

Track your order

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Returns & Exchanges
In general, returns can be made within 30 days of purchase. Returned merchandise must be in resalable condition with all included packaging and documentation. Refunds are offered on all products with the exception of shoes, shoes may be returned for a store credit or exchange only. All refunds are for merchandise and applicable tax only, shipping charges are non-refundable. We reserve the right to refuse any return at our discretion.

The following guidelines must be followed for all returns:

• Enclose the original packing slip along with all packaging
• The return should be carefully packed to avoid damage. Customer is responsible for return shipping charges.
• Upon receipt of your return, we will either refund the purchase price (excluding shoes) or exchange sizes and return the items to you.
• Sorry, but we cannot accept items returned more than 30 days after invoice date.

Special Requirements for Racquets

• The racquet is NEW (scraped frames or worn strings are not permitted).
• The Racquet is returned accompanied by a receipt/proof of purchase.
• The plastic wrap on the handle is intact.
• Racquets must be returned with covers.

Return Address
Irvine Tennis
5394 Walnut
Irvine, CA 92604

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Stringing
All Racquets are custom strung to your specifications. If you do not specify the tension for your racquet then we will use the recommended tension by the manufacturer. For a limited time we are offering Free racquet stringing except for In-Store Sales. String life is not guaranteed. String life depends on the playing style, string tension, the string pattern and the stiffness of the racquet. String breakage is not refundable do to "Pinching";Customers are responsible for shipping.

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Racquet Price Matching
We will gladly meet the racquet prices of our Internet competitors! However, we must be able to verify the lower price. If Irvine Tennis cannot confirm a the lower price, our price will stand. Simply give us a call and inform our staff you found a better price from another source. We will honor the lower price if the following criteria's are met. This policy applies to exact (including color) models with manufacturer warranties, in stock availability (must have the correct size), must be an authorized dealer and does not apply towards closeout items or stock clearance, or a membership prices. We reserve the right to confirm lower prices before we finalize the sale.

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Warranty Information
All racquet manufacturers provide a full one-year warranty against manufactured defects. If a racquet purchased from our Company appears to have a defect, the racquet must be returned to the manufacturer for inspection. The final decision concerning replacement will be made by the manufacturer not by Irvine Tennis. If we send in the racquet for the replacement process will take 4-5 weeks. Several manufacturers including Wilson and Prince allow the customer to deal direct, reducing the the replacement process to 2-3 weeks and saving money on shipping. Head is the only manufacturer that will not ship directly back to the customer.

Prince
Customers can call Prince direct and the handle the return process. Prince will give you a RA # to placed on the outside of the package to track the return.

Wilson
Customers can call Wilson direct and the handle the return process. Wilson will give you a RA # to placed on the outside of the package to track the return.

Yonex
The customer needs to call us to setup the warranty return; We will call Yonex and get a RA # that is to be placed on the outside of the box. We will setup the warranty process to have the racquet shipped directly back to you, from Yonex.

Prince Sports
One Sportssytem Plaza
Bordentown NJ 08505
800-283-6647

Wilson
Customer Returns
Freeport Center, Bldg. F-13
Clearfield UT 84016
800-272-6060

Head Sports
10220 Old Columbia Rd
Columbia MD 21046
800-HEAD-USA

Pro Kennex
5823 Newton Rd Suite C
Carlsbad CA 92008
800-854-1908

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